April 6th, 1996

Mr. Hiawatha Washington

Presidio Division Superintendent

S.F. Muncipal Railway

949 Presidio Ave.

San Francisco, CA 94115

Dear Mr. Washington,

I wish to thank you for the expeditious action taken on my complaint, PSR -- #72485. It renews my faith in our Muni.

I would like you to look into one more small matter: In 1992, I sent a letter of commendation concerning Muni driver Rose Bethea, #2615, commending her for her good service. I saw Ms Bethea the other day on the 38 Geary line and I asked her if she ever got a copy of my letter or if she had ever been notified that I had sent a letter of commendation for her file. She told me she received no word about my letter. I did mention that I would write to you to see if my letter was received. I do believe a copy should have been given to her.

Sincerely yours,

Robert Paolinelli

705 Vallejo St.

San Francisco, CA 94133


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